Internet speeds may vary slightly depending on peak usage times, the number of connected devices, and whether you are on a wired or wireless connection. Wired connections generally remain stable, while Wi-Fi speeds can be affected by interference, distance from the router, and device limitations. Our network is optimized to keep speeds consistent and within your subscribed plan.

Activation time depends on your location and whether installation work is required. In most cases, service is activated within 2–5 business days after sign-up. If new wiring or equipment is needed, activation may take longer. You’ll receive confirmation once your line is active and ready to use.

You can continue using your current broadband service until our installation is complete. Once your new connection is active, you can cancel your old provider. If you are under contract, check for early termination fees. If your existing modem/router is compatible, you may be able to reuse it; otherwise, we’ll provide supported equipment.

Yes, if new equipment or wiring is needed, someone over 18 must be present during installation. If no installation is required, we’ll let you know and you can activate remotely.

Just let us know your new address. If our service is available there, we can transfer your connection. If not, we’ll guide you on cancellation options.

We offer flexible plans. Some come with a minimum contract period, while others are month-to-month. Check your plan details for cancellation terms.

You can pay online with debit/credit card, mobile wallet, or bank transfer. Automatic monthly billing is also available for convenience.

Yes! Our support team is available 24 hours via phone, email, and live chat to help with setup, troubleshooting, or account questions.

Outages are rare, but if they happen, we’ll notify you and work quickly to restore service. In most cases, restarting your modem/router resolves the issue. If not, our support team is ready to assist.