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đĢ No Internet Connection Troubleshooting
āĻ§āĻžāĻĒā§ āĻ§āĻžāĻĒā§ āĻ¸āĻŽāĻ¸ā§āĻ¯āĻž āĻ¸āĻŽāĻžāĻ§āĻžāĻ¨ āĻāĻžāĻāĻĄ (āĻŦāĻžāĻāĻ˛āĻž āĻ āĻāĻāĻ°ā§āĻāĻŋ)
â āĻāĻ¨ā§āĻāĻžāĻ°āĻ¨ā§āĻ āĻ¨ā§āĻ - āĻ¸āĻŽāĻžāĻ§āĻžāĻ¨ā§āĻ° āĻ§āĻžāĻĒ
LAN āĻŦāĻž āĻĢāĻžāĻāĻŦāĻžāĻ° āĻ¸āĻ āĻŋāĻāĻāĻžāĻŦā§ āĻāĻžāĻ¨ā§āĻā§āĻ āĻāĻā§ āĻāĻŋ āĻ¨āĻž āĻĻā§āĻā§āĻ¨āĨ¤
Power, PON/Internet āĻ˛āĻžāĻāĻ āĻā§āĻŦāĻ˛āĻā§ āĻāĻŋ āĻ¨āĻž āĻ¨āĻŋāĻļā§āĻāĻŋāĻ¤ āĻāĻ°ā§āĻ¨āĨ¤ LOS āĻ˛āĻžāĻāĻ āĻŦā§āĻ˛āĻŋāĻā§āĻ āĻāĻ°āĻ˛ā§ āĻĢāĻžāĻāĻŦāĻžāĻ° āĻ¸āĻŽāĻ¸ā§āĻ¯āĻžāĨ¤
āĻ°āĻžāĻāĻāĻžāĻ° āĻ ONU ā§§âā§¨ āĻŽāĻŋāĻ¨āĻŋāĻ āĻŦāĻ¨ā§āĻ§ āĻāĻ°ā§ āĻāĻŦāĻžāĻ° āĻāĻžāĻ˛ā§ āĻāĻ°ā§āĻ¨āĨ¤
āĻŽā§āĻŦāĻžāĻāĻ˛/āĻāĻŽā§āĻĒāĻŋāĻāĻāĻžāĻ° āĻ°āĻŋāĻ¸ā§āĻāĻžāĻ°ā§āĻ āĻāĻ°ā§ āĻāĻŦāĻžāĻ° āĻā§āĻˇā§āĻāĻž āĻāĻ°ā§āĻ¨āĨ¤
āĻāĻ¨ā§āĻāĻžāĻ°āĻ¨ā§āĻ āĻ¨āĻž āĻĨāĻžāĻāĻ˛ā§ āĻ¸āĻžāĻĨā§ āĻ¸āĻžāĻĨā§ āĻāĻŽāĻžāĻĻā§āĻ° āĻšā§āĻ˛ā§āĻĒ āĻ¸ā§āĻ¨ā§āĻāĻžāĻ°ā§ āĻ¯ā§āĻāĻžāĻ¯ā§āĻ āĻāĻ°ā§āĻ¨ āĻ āĻĨāĻŦāĻž Selfcare āĻĒā§āĻ°ā§āĻāĻžāĻ˛ āĻĨā§āĻā§ āĻ¸āĻžāĻĒā§āĻ°ā§āĻ āĻāĻŋāĻāĻŋāĻ āĻā§āĻ˛ā§āĻ¨ āĻ āĻĨāĻŦāĻž āĻāĻŽāĻžāĻĻā§āĻ° āĻāĻŽā§āĻāĻ˛ āĻāĻ°ā§āĻ¨āĨ¤
â No Internet - Troubleshooting Steps
Ensure LAN or fiber is properly connected.
Verify Power, PON/Internet lights are ON. If LOS blinks â fiber issue.
Turn off both router and ONU for 1â2 minutes, then turn them back on.
Restart your phone/computer and reconnect.
If still no internet, immediately contact our help center, open a Selfcare Ticket, or email us.
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